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Streamlining accounting procedures saves time for Sydney Security Firm.

Family-owned Central Monitoring Services (CMS) is a large, independent security monitoring centre based in Sydney’s west. CMS offers 24/7 security services to residential, commercial and industrial customers across Australia. They recently approached Dexterous Group for assistance on how to streamline their accounting procedures.

The Situation

CMS had managed their financial function within their in-house team for nearly 30 years. Last year, due to increased activity and the need for more specialised support, the business decided to seek professional expertise and input to streamline internal accounting processes and revolutionise them. Dexterous was engaged to provide additional financial support and streamline key processes which have allowed them to maximise efficiencies and utilise team resources more effectively.

The Solution

Led by our Sydney Client Managers, Dexterous pulled together a small team of both onsite sit-in support and remote staff to guide CMS’ accounting process transformation in the early stages.

The initial phase of this engagement involved finance support of one Sydney Client Manager a day per week, supported by our Manila accountants two to three days a week collectively. During this time, Dexterous stepped up to lead tax and compliance, payroll, accounts payable, account management, cashflow management, financial statements, and general bookkeeping. Dexterous also provided regular financial software consultation and expertise.

The engagement has evolved over time and throughout Dexterous has remained agile and responsive to the client’s needs. As an example, our Collections service was required for a short period only and the client was easily able to ramp up this activity and then dial it back. The same can be said for our CFO services as the business seeks further growth and expansion.

Working onsite means we were able to really add valuable guidance to the financial setup and process unique to CMS. Whether it was offering accounting software know-how, or diving deep into finding process efficiencies – sitting as part of the team enabled us to be key in helping the business move forward.

– Adriana Kalotheos, Dexterous Client Manager

Ongoing Outcome

Dexterous’ sit-in accountants are in the process of scaling back to now support CMS remotely. Part of this support includes completing an exciting and innovative automation project for invoicing that will save CMS time and money by harnessing the power of Dexter, Dexterous’ bot.

Currently, invoicing consumes 15-20 hours of work a month for CMS. Dexterous has gone through rigorous testing, reviewing, trialling, refining, and programming rules to bring together data from two of CMS’ systems. This collected data will be translated by Dexter ready for import into Xero (CMS’ accounting software). Initially, Dexter will then be able to automate invoice delivery for CMS in approximately 12 hours. This delivery window will decrease as Dexter improves his efficiency over time.

Dexterous has been integral in bringing our accounting processes up to speed. We are really excited about our next project together – automating invoices. It’ll be priceless. Instead of spending 15-20 hours a month sending out invoices manually, our team can focus on growing CMS to be Australia’s leader in security services.

– Scott Kiely, Central Monitoring Services Managing Director

Don't just take our word for it

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Dexterous Group offers really competitive and high quality packages that add great value to our business. Outsourcing our payroll and accounting functions has allowed us to concentrate on growing out business. I will happily continue to recommend Dexterous group to our clients.

BELINDA ROETS, Quality Connex

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I have worked with a lot of accounting service providers, and I can confidently say Dexterous are the best I have worked with. Your team are very responsive, and always have the client top of mind.


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Since Nick and the amazing team at Dexterous came on board, Harmony Build has gone from strength to strength. This is in no small way due to the additional time I have each day to concentrate on the business.


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Dexterous Group has given us reliable, responsive and seamless accounting and bookkeeping services. The data and reporting that Dexterous Group provides has allowed us to be more customer focused as we have peace of mind that our bookkeeping and accounting function is in safe hands.


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Dexterous Group provides an efficient and transparent bookkeeping service. Their expertise in delivering accurate and focused monthly management reports has really identified ways to secure new business while keeping our resources lean and productive.


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We engaged Dexterous to provide our bookkeeping services and transition to cloud-based accounting software. Dexterous enabled us to transition to the cloud within a short time frame and in a very professional manner.

MARIVIN VAN STRALENDORFF, Carbon Reduction Institute

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As a start-up, it's extremely important for us to ensure we're getting the most value possible and we are in full control of our business costs.

MILLIE ZINNER, Motherhood App

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Dexterous Group’s expertise in compiling and presenting accurate and focused business insight reports has really helped WhiteSky Labs to identify ways to secure new business while keeping our own resources lean and productive.

STEVE WILSON, CEO, Whitesky Labs

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Dexterous has helped us have greater visibility over our team’s projects and overall business performance. Now we are able to make better business decisions efficiently and effectively.


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It genuinely has been of great help to me post-acquisition to have Dexterous’ support. Nick, you have a valuable cost effective solution for companies our size. Thank you.

MATTHEW JOHNSON, Sentral Head of Finance

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I do appreciate all the hard work and commitment of the Dexterous team and Kate is a pleasure to work with.

John Byrne, Neutral Bay Creative Activities Group

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We're part of your team

Dexterous Group is by your side. Our expert outsourced finance team provides the full spectrum of skills and resources you require to run an efficient and effective business. With a series of fixed-price packages on offer, you can easily scale up your support as you need.

Talk to us today about your business on 1300 996 928 or hello@dexterousgroup.com.au.