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Hotel Group outsources bookkeeping and accounting to Dexterous

A thriving family-owned Hotel Group’s owners were looking for a scaleable and cost-effective way to spend less time on accounting work and bookkeeping.

The Situation

One of the owners of the three hotels approached Dexterous Group and informed us that she wanted to outsource accounting operations so she and her husband could take a step back.

The client preferred to retain the system which they were comfortable with.Along the way, we have offered them alternate solutions however their preference is to stay with the current processes and systems.

We listened to their objectives and identified that we could offer them a solution which would fit in with their current Reckon system so they could still feel that they are in control of things, while also taking the burden of the accounting work away from them. A Win Win.

The Solution

We first began work on two hotels and then moved onto the third at the request of the owners. Once a rapport and trust were built, we were asked to liaise directly with the Group’s General Manager. The case was given to Dexterous Client Manager Sammie Sun, who has been integral to the process. Sammie engages with the client from our Manila office on a weekly basis to keep them informed of what is going on.

As we became more familiar with the business and internal operating rhythm we will continue to advise on software and process efficiencies but we’re more than happy to support them under the current approach.

Ongoing Outcome

The owner has now retired from bookkeeping work and is now able to support their business operations on a daily basis. While she has stepped back, we give her weekly briefings allowing her to feel that she is still in the loop. She can also pick up the phone anytime she has a query relating to the business.

“Dexterous Group has allowed me to take a step back from the bookkeeping functions of this business. They listened to what our objectives were and have given us peace of mind, knowing that all our books are in order.“

“This has freed up my time and lets me concentrate more on the day to day running and strategic planning for the business. Their lines of communication are always open and I enjoy the weekly briefings and the fact that I can pick up the phone at any time to ask for advice.”

Don't just take our word for it

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Dexterous Group offers really competitive and high quality packages that add great value to our business. Outsourcing our payroll and accounting functions has allowed us to concentrate on growing out business. I will happily continue to recommend Dexterous group to our clients.

BELINDA ROETS, Quality Connex

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I have worked with a lot of accounting service providers, and I can confidently say Dexterous are the best I have worked with. Your team are very responsive, and always have the client top of mind.


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Since Nick and the amazing team at Dexterous came on board, Harmony Build has gone from strength to strength. This is in no small way due to the additional time I have each day to concentrate on the business.


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Dexterous Group has given us reliable, responsive and seamless accounting and bookkeeping services. The data and reporting that Dexterous Group provides has allowed us to be more customer focused as we have peace of mind that our bookkeeping and accounting function is in safe hands.


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Dexterous Group provides an efficient and transparent bookkeeping service. Their expertise in delivering accurate and focused monthly management reports has really identified ways to secure new business while keeping our resources lean and productive.


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We engaged Dexterous to provide our bookkeeping services and transition to cloud-based accounting software. Dexterous enabled us to transition to the cloud within a short time frame and in a very professional manner.

MARIVIN VAN STRALENDORFF, Carbon Reduction Institute

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As a start-up, it's extremely important for us to ensure we're getting the most value possible and we are in full control of our business costs.

MILLIE ZINNER, Motherhood App

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Dexterous Group’s expertise in compiling and presenting accurate and focused business insight reports has really helped WhiteSky Labs to identify ways to secure new business while keeping our own resources lean and productive.

STEVE WILSON, CEO, Whitesky Labs

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Dexterous has helped us have greater visibility over our team’s projects and overall business performance. Now we are able to make better business decisions efficiently and effectively.


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It genuinely has been of great help to me post-acquisition to have Dexterous’ support. Nick, you have a valuable cost effective solution for companies our size. Thank you.

MATTHEW JOHNSON, Sentral Head of Finance

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I do appreciate all the hard work and commitment of the Dexterous team and Kate is a pleasure to work with.

John Byrne, Neutral Bay Creative Activities Group

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We're part of your team

Dexterous Group is by your side. Our expert outsourced finance team provides the full spectrum of skills and resources you require to run an efficient and effective business. With a series of fixed-price packages on offer, you can easily scale up your support as you need.

Talk to us today about your business on 1300 996 928 or