Purpose of Role
To drive business automation to replace manual handling in order to streamline processes and increase efficiency throughout the wider business.
Position Environment
Requires experience as a Developer with robotic process automation tools; front end technology and prior experience working with UiPath, Blue Prism, Power Automate, and DBMS technology.
Key Accountabilities & Responsibilities
Technical Expertise
- Managing the complete software development process from conception to deployment
- Maintaining and upgrading the software following deployment
- Overseeing and guiding the analyzing, writing, building, and deployment of software
- Overseeing the automated testing and providing feedback to management during the development process
- Modifying and testing changes to previously developed programs
- Fixing bugs or other coding issues
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Participate in the development of internal processes if required
- Writing technical documentation
Business Innovation
- Detect optimization opportunities, identify and work on process improvements
- Analyze current processes and metrics to review and propose improvements to drive efficiency without impacting or reducing controls in the business
- Develop process improvement procedures to improve operational efficiency
- Recommend process, product, or technical changes to improve user experience, client levels and or efficiencies
Client Service
- Recognises and acknowledges the clients’ needs
- Undertakes actions that meet the clients’ expectations
- Takes responsibility for response and outcomes
- Acts with integrity and professionalism in interacting with clients
Problem Solving Ability
- Weighs pros and cons and impact of alternatives.
- Ability to work through client issues and provide appropriate recommendations to resolve.
- Undertakes optimal course of action keeping others informed when appropriate.
Quality Assurance
- Continually follow the standard processes and procedures of the organisation.
- Report breakdowns or weaknesses in processes and procedures to management for review.
Time management
- Ensure that work is prioritised in accordance with business priorities.
- Ensure daily timesheets are accurately maintained and presented on a timely basis.
- Ensure on-time attendance to work in accordance with internal policies and procedures.
Stakeholders
Internal
- Managing Director
- Client Directors
- Client Managers
- Senior, Intermediate & Junior Developer
External
Minimum Criteria
Skills
- Programming capabilities
- An algorithmic and structured way of thinking
- Problem identification, requirements gathering, documentation, testing and troubleshooting skills
- Designing and building workflows
- Excellent analytical skills
- Strong communication skills
- Understanding UX principles
- Process mining proficiency
- Cloud technology knowledge
- Ability to manage competing priorities within tight time frames
- Ability to operate in an often rapidly changing environment, demonstrated flexibility in approach and attitude
- Ability to build productive relationships with stakeholders
Experience
- Graduate of Computer Science/Information Technology or similar course
- Familiarity with DBMS technology, including SQL Server, Oracle, MongoDB and MySQL
- Familiarity in front end technologies, including JavaScript, CSS3, HTML5 and third party libraries such as React Js, Angular, jQuery and LESS
- Knowledge or experience in Robotic Process Automation (RPA)
- Knowledge or experience in using the following application or system:-
- UiPath
- Microsoft SQL Server
- Visual Studio
- Power Automate
- Google App Script
- CRM Software (Salesforce, Zoho, Oracle NetSuite)
- Microsoft Technologies
Competencies
- Accountability: Takes personal accountability for one’s job and job functions
- Attention to detail: Consistently considers all the detailed aspects of the role, showing a high concern for accuracy.
- Client Service Orientation Listens to and makes efforts to understand the clients needs; prioritizing client satisfaction.
- Communication: Constantly communicates in a team environment to ensure team members remain abreast of processes and task status.
- Initiative: Is proactive in the workplace and shows initiative to resolve tasks, escalating if necessary.
- Time Management: Ensures assignments are successfully completed and within expected timeframes.
- Team Work: Actively participates as a member of a team to help ensure that the team achieves its objectives.
